Good for you for handling it professionally and calmly while getting some reparation. I'm also a frequent flyer, and I try to be fair about writing as many compliment letters as I do complaint letters, but boy is a written complaint effective :)
I'm so enjoying getting to know you better through your entries!
no subject
Date: 2011-12-18 05:53 am (UTC)I'm so enjoying getting to know you better through your entries!