Those protocol questions seem tedious, but I can see why they'd be important.
If you're like me and said, "Yes," I regret to inform you that you're wrong. I also assumed the answer should be "Yes," but you explained very well why that is not always the right idea!
I've listened-in to raw customer feedback sessions on potential and existing products by my company, and they were eye-opening. One caused us to cancel a product. But the more surprising reaction was the guy who said he was about to take a one-week training course on how to use our new intuitive, GUI-based management application.
Never underestimate the stupidity of customers! And someone who DIDN'T underestimate it found a way to make money hosting courses on how to do what we thought was obvious!
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If you're like me and said, "Yes," I regret to inform you that you're wrong.
I also assumed the answer should be "Yes," but you explained very well why that is not always the right idea!
I've listened-in to raw customer feedback sessions on potential and existing products by my company, and they were eye-opening. One caused us to cancel a product. But the more surprising reaction was the guy who said he was about to take a one-week training course on how to use our new intuitive, GUI-based management application.
Never underestimate the stupidity of customers! And someone who DIDN'T underestimate it found a way to make money hosting courses on how to do what we thought was obvious!