Thank you very much. This is kind of a specialized topic, so wasn't sure how interesting people would find it.

LOL As I said in the piece, it's important not to bias participants, but everyone goes in with preconceived notions about how people will feel. Occasionally, while someone is talking, you begin to realize that maybe your notion totally missed the mark. Disconcerting, but after all, that's why you're doing the research.

Dan